Request for Transfer Credit or Refund

Inclusion begins With Access to Play

Transfer or Request a Refund

We understand that plans change. Use this form to request a credit, transfer to another program or a refund. Our team will review your request and follow up within 5–7 business days.

Before you begin please know:

Requests must be submitted prior to the second class session or before the rental/event date.
A processing fee may apply per district policy.
Some programs, events, or services are non-refundable.
Refunds for credit card payments will be returned to the original payment method.

Let’s Settle Up

Submit A Request

A member of our customer service team will review your request and follow up via email within 5–7 business days. If you have questions in the meantime, please contact us directly at 847-885-7500.

Select One(Required)

Request for Transfer

Cancel and Credit Household Account

Refund to Original Form of Payment

Reason for Request(Required)

Family Name(Required)

Household Number

If you know your household number, please enter it above.

Name of Participant(Required)

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Phone(Required)

Email(Required)

Program Currently Registered For

Program Name(Required)

Program Number(Required)

Section(Required)

Number of Classes Attended

Transfer Information

Program Name(Required)

Program Number(Required)

Section(Required)

Number(Required)

Consent to District Policies

CAPTCHA

Featured programs

Discover Seasonal
Highlights Just for You

Explore our featured programs designed to keep you active, engaged, and connected throughout the year. From youth sports and fitness to arts, recreation, and community events, Hoffman Estates Park District offers something for everyone.

View our 2026 Spring guide

Fitness

Level Up for
the New Year

Kick off 2026 with confidence! Our fitness memberships give you flexible access to community-focused facilities and wellness amenities so you can reach your goals, stay active, and enjoy every step of your journey.

Explore Meberships

Youth House League Soccer

Register By February 16
and Save $20

Brighten up winter with a season to look forward to: Spring House League Soccer for ages Pre-K–Grade 6. Gain confidence, build friendships, and have fun on the field with guidance from dedicated parent coaches.

Register

Swim Lessons

Make a Splash

Build skills, stay safe, and have fun in the water. Our swim lessons help every swimmer grow at their own pace in a safe, supportive environment, with expert instructors guiding each student through every stage of learning.

Take the plunge

Figure Skating

Figure Skating Lessons

Hit the ice and build your skills at your own pace. Our lessons for beginners through advanced skaters focus on jumps, spins, and technique in a safe and supportive environment.

Lace up